Question 1

What services does Guardian Angel Care Services provide?

Accepted Answer

Guardian Angel Care Services provides non-skilled home care services designed to help individuals remain safe, comfortable, and independent in their homes. Services may include personal care, homemaker services, companionship, assistance with activities of daily living, meal preparation, light housekeeping, and other approved support services based on the client’s individual needs and plan of care.

Question 2

What areas does Guardian Angel Care Services serve?

Accepted Answer

Guardian Angel Care Services proudly provides home care services throughout multiple counties across Florida, including:Alachua, Bay, Calhoun, Citrus, Columbia, Dixie, Franklin, Gadsden, Gulf, Hamilton, Hernando, Holmes, Jackson, Jefferson, Lafayette, Lake, Leon, Liberty, Madison, Marion, Sumter, Suwannee, Taylor, Union, Wakulla, and Washington Counties.Service availability may vary depending on caregiver availability, the type of services needed, and the client's payer or authorization. Please contact our office to confirm current availability in your area.

Question 3

Do you accept Medicaid?

Accepted Answer

Yes. Guardian Angel Care Services works with select Florida Medicaid programs and managed care plans. Coverage and eligibility vary depending on the individual and their health plan. Contact our office so we can help determine whether we participate with your specific plan.

Question 4

Do you accept private-pay clients?

Accepted Answer

Yes. We accept private-pay clients who wish to pay directly for home care services. Our team can discuss your care needs, available scheduling, rates, and service options with you.

Question 5

Do you accept Veterans?

Accepted Answer

Yes. Guardian Angel Care Services may provide services to eligible Veterans through approved VACCN program. Please contact our office so we can discuss your authorization or determine what information is needed to begin services.

Question 6

Is there a minimum number of hours for private-pay services?

Accepted Answer

Yes. Our private-pay services generally require a three-hour minimum per visit. Scheduling and availability may vary based on the client's location and care needs.

Question 7

What is the difference between companion, homemaker, and personal care services?

Accepted Answer

Companion services focus on socialization, supervision, conversation, and activities that help reduce isolation.Homemaker services may include light housekeeping, meal preparation, laundry, and other household tasks.Personal care services provide more hands-on assistance with activities of daily living, such as bathing, dressing, grooming, toileting, and mobility assistance.The services provided will depend on the client's approved plan of care and individual needs.

Question 8

How do I get started with services?

Accepted Answer

Contact Guardian Angel Care Services and tell us about the type of assistance you or your loved one needs. We will discuss your location, schedule, care needs, payer or payment method, and other important information to determine the next steps.If you already have Medicaid or another program providing your home care benefits, you may also need to contact your case manager or health plan regarding authorization.

Question 9

Can I choose my caregiver?

Accepted Answer

We consider the client's needs, preferences, personality, location, schedule, and caregiver availability when making assignments. Our goal is to find a caregiver who is a good fit while also meeting the requirements of the client's care plan.

Question 10

What happens if my regular caregiver is unavailable?

Accepted Answer

If your regular caregiver becomes unavailable, our staffing team will make reasonable efforts to locate another qualified caregiver for your scheduled services. While replacement coverage cannot always be guaranteed, we understand the importance of consistency and will work to minimize interruptions in care.

Question 11

How does Guardian Angel Care Services monitor caregiver visits?

Accepted Answer

We use several methods to help monitor service delivery, including Electronic Visit Verification (EVV), scheduling records, caregiver documentation, client communication, and supervisory oversight.We encourage clients and families to contact our office whenever they have a concern about their services.

Question 12

Why does Guardian Angel Care Services use Electronic Visit Verification (EVV)?

Accepted Answer

Guardian Angel Care Services uses Electronic Visit Verification (EVV) to promote accountability, accuracy, and transparency in the services provided to our clients.EVV helps document important visit information, including caregiver arrival and departure times. This allows our agency to better monitor scheduled services, maintain accurate records, and verify that clients are receiving the care they are scheduled to receive.

Question 13

What should I do if I have a concern about my caregiver?

Accepted Answer

Please contact our office as soon as possible. We take concerns regarding attendance, professionalism, quality of care, safety, communication, and client rights seriously.We want clients and families to feel comfortable communicating with us so concerns can be reviewed and addressed appropriately.

Question 14

Will I have the same caregiver every visit?

Accepted Answer

We strive to provide consistent caregivers whenever possible because continuity is important to our clients. However, caregiver assignments may occasionally change because of availability, illness, emergencies, scheduling changes, or other circumstances.

Question 15

How do I apply to work with Guardian Angel Care Services?

Accepted Answer

Interested caregivers can complete our employment/application process. Qualified applicants who move forward will receive instructions for completing the required onboarding paperwork, documentation, training, and other requirements before beginning services.

Question 16

Do I have to be a CNA to work with Guardian Angel Care Services?

Accepted Answer

Not necessarily. Requirements depend on the position and services you will be providing. Applicants who are not CNAs may be required to meet Home Health Aide (HHA) qualifications and complete applicable competency requirements before being assigned to clients.

Question 17

What documents are required during onboarding?

Accepted Answer

Required documents may include a government-issued photo ID, Social Security card, CPR certification, CNA or HHA documentation if applicable, direct-deposit information, health/TB documentation, and other required onboarding forms.Additional documentation may be required depending on the position or program.

Question 18

Is training required?

Accepted Answer

Yes. Caregivers must complete all applicable company and state-required training within the required timeframe. Training requirements may vary depending on the caregiver's position and the services being provided.

Question 19

Is online training monitored?

Accepted Answer

Yes. Our online Training Portal monitors training activity, including time spent within the portal and on individual training modules.Caregivers are expected to complete required training in full. Simply clicking through training pages does not constitute completion.

Question 20

What is ADRD training?

Accepted Answer

ADRD stands for Alzheimer's Disease and Related Dementias. Certain caregivers are required to complete approved ADRD training based on their position and applicable requirements. Onboarding instructions are provided to caregivers who are required to complete this training.

Question 21

How will I receive important company communication?

Accepted Answer

Caregivers should monitor the contact information and communication channels provided during onboarding. Staff are responsible for reviewing important scheduling, training, compliance, and company communications in a timely manner.

Question 22

STILL HAVE QUESTIONS?

Accepted Answer

We understand that every client and family has different needs. If your question is not answered here, please contact Guardian Angel Care Services directly. Our team will be happy to discuss your situation and help determine the appropriate next steps.Guardian Angel Care Services, LLCProviding dependable care with accountability, compassion, and respect.

Guardian Angel Care Services, LLC

We're Here to Care for You.

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